Professional Services
Field Service Representatives: Contractor Logistic Support (CLS) / Integrated Logistic Support (ILS)
HMS has over 40 highly trained field service representatives (FSRs) continuously deployed around the world supporting ECM systems and their operators. The FSR team helps to maintain operational effectiveness by offering and performing a number of duties:
- Integrated field service representative support
- Covers full equipment life cycle
- Multiple equipment support
- First line fault finding and repair
- Equipment testing and upgrades
- Fault reporting and analysis
- Software and firmware upgrades
- Full vehicle ECM equipment installation
- ECM operator training at all troop levels
- ECM and counter improvised explosive device (C-IED) advice to all troop levels
- Technical reach back to the OEM
Please refer to FSR/MT training programme to gain a better understanding of the support provided.